Política de reembolso

RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original sealed packaging. For hygiene and safety reasons, we cannot accept returns of supplements that have been opened or used. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at soporte.danamilan@outlook.com.

Returns will need to be sent to the following address:
ECOM NORTH GROUP LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States

If your return is accepted, we'll provide instructions on how and where to send your package. Return shipping costs are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at soporte.danamilan@outlook.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, we will cover the cost of return shipping.

Exceptions / non-returnable items

For hygiene and safety reasons, we cannot accept returns on opened or used supplement products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

United Kingdom 30-day cancellation right

If you are a consumer based in the United Kingdom, you have the right to cancel your order within 30 days of receiving it, for any reason and without justification, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. As above, your item must be unopened, unused, and in its original sealed packaging. Please note that under UK law, if you exercise this right, you may be responsible for the direct cost of returning the goods, unless we have agreed otherwise.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at soporte.danamilan@outlook.com.